Return & Refund Policy
Sixmoon® guarantees that you will receive the exact brand/ model of contact lens that you have personally selected. Each prescription will be verified and checked by our Quality Control team and then shipped sealed in the manufacture’s sterile packaging and free of all manufacturer defects.
All Toric Lenses are classified as custom lens as they have additional prescription parameter ( Power , CYL, Axis ) and we need to order directly from the authorised agent hence once your order is ackowledge and processed even before we shipped it , we will not be able to except any cancellation and refund
However, You can return your order for a refund within 14 days of receiving your order, if you find that you have been shipped the wrong items, the items are not sealed in the manufacturer’s sterile packaging, or you discover a problem with a lens.
**Vials and multi-packs that have been opened, marked, or damaged are not returnable,exchangeble or refundable.
Notes -Exchange, Return, Refund Criterial
1.Items received within 14 days.
2.Only unopened / unmarked boxes or glass vials can be returned for a full refund.
3.Custom Lenses,multifocal lens including novelty and made-to-order lenses, cannot be cancelled, returned, or exchanged.
4.Discontinued & toric lenses cannot be cancelled, returned, or exchanged.
5.Wrong delivery address given by customers cannot be cancelled, returned, or exchanged.
6.An admin US$2.50 fee ( per Invoice if more than one ) will apply to each return/ refund processed.
7.Shipping and Handling fees are not refundable.
8.Mistake caused by wrong prescription given and wrong product ordered by customers cannot be cancelled, returned, or exchanged. ( so check your power prescription carefully )
9.All returns must be accompanied by a RMA (Return Merchandise Authorization) number obtained through our Customer Service Department or they will not be processed.
10.Please be sure that your Packing Slip and Returns Form are inside the package you are returning. Your return may take longer to process if the Returns Form and the Packing slip are not also returned.
11.It can take up to 6 weeks to process your return (longer in the case of international and APO/FPO addresses).
12.All claims of defective lens or wrongly send lens must be verified by photo/ picture and with other relevant document indicated by our customer service.
1. Please send an email to email@example.com first and we will write back to you as soon as possible.
Please tell us the details of your order in the email: your name, order number, and reason.
Please don't return the lenses according to the return address on the package, because we are unable to receive it at that place.
2. Place the item(s) in the original packing.
Returning the product is allowed if the packaging is in good condition and the product is not opened so that it does not influence the second sale.
3. Drop off your package at your carrier.
Please provide tracking number and website for tracking the logistic info after you return the parcel to us
4. We receive your return package.
If you have any additional questions, please contact our Customer Service Department for further assistance.
We will check the parcel whether in good condition or not once we receive the returned parcel and then we will handle the refund to your account in accordance with the return conditions.